1. Customer Cancellations & Refunds:

• More than 7 days before the tour → Full refund or free rescheduling.

• 3 to 7 days before the tour → 50% refund or rescheduling based on availability.

 • Less than 48 hours before the tour → No refund; rescheduling may be considered in special cases.

• No-show or late arrival → No refund, and rescheduling is not available.

2. Company-Initiated Cancellations

• If the company cancels due to severe weather, unsafe river conditions, or other unforeseen circumstances, customers will receive a full refund or the option to reschedule.

• If a tour starts but is cut short due to safety reasons, a partial refund may be offered, depending on the situation.

3. Special Cases

• Customers who need to cancel due to medical emergencies or unavoidable circumstances should contact the company as soon as possible. Refunds or rescheduling will be considered on a case-by-case basis.

• Group bookings may have separate cancellation terms, depending on the size of the group and the advance notice given.

We look forward to seeing you on the day. Please take care to arrive.

1. Reservation & Payment •

Customers can book Activity tours online, via phone, or email. • Full payment or a deposit may be required at the time of booking.• A confirmation email with tour details, meeting points, and preparation guidelines will be sent after booking.• Group bookings (large families, corporate teams, etc.) may require advance reservations and a customized payment plan.

2. Participant Requirements•

Minimum age and physical condition requirements apply (varies by tour).• All participants must sign a waiver and safety agreement before the tour. Children must be accompanied by a guardian.Pregnant individuals or those with serious medical conditions should consult a doctor before participating.

3. Equipment & Safety

• All necessary water sports gear (helmets, life jackets, wetsuits, etc.) will be provided.

• Participants must follow guide instructions for safety.

• The company reserves the right to refuse service to anyone under the influence of alcohol or drugs.

4. Weather & Conditions

• Outdoor Activity tours operate in most weather conditions, but extreme weather (heavy storms, flooding) may lead to cancellations or modifications.

• If river conditions become unsafe, the company may reschedule, modify, or cancel the tour for safety reasons. .

5. Arrival & Check-In

• Participants must arrive at the designated meeting point at least 15–30 minutes before the tour starts.

• Late arrivals may miss the tour without a refund.

★About clothing and belongings for water sports

★ ①We will be wearing a wetsuit or dry suits or wet suits , so please wear clothes that you don't mind getting wet (T-shirt, shorts, leggings, swimsuit, rash guard, swim trunks, etc.

②A set of clothes to change into when you get wet

③ Towel

④If you wear glasses, straps, etc. (We recommend disposable contact lenses)

The sizes of all participants. <Adult & child > Height: Weight: Shoe size will be require for preparation the tour .

※We will provide Drysuit / wetsuits, shoes, and other gear, but if your shoes are smaller than 22 cm, please bring your own sneakers (sandals not allowed). ------------------------------------ *

※ Please avoid cotton materials. (We recommend quick-drying clothes.)

※ Please Aviod jeans wear, for all Water sport activities.

※For safety reasons, (cameras, mobile phones, electronic device etc.) are not allowed on the river for the customer.

★About clothing and belongings for winter sports , snow wear

★ ① winter set jacket and pant or ski or snow board wear /jacket and pants

② gloves ③ winter Hat or bennies ④ goggle / sun glass

(5) snow high cut warm shoe

personal equipment Ski /snow board , boots ski or snow wear or snowboard wear, beacon ,bag pack shovel etc.

The sizes of all participants. <Adult & child > Height: Weight: Shoe size will be require for preparation the tour .

Adventure Awaits

Explore nature, enjoy water sports, and create unforgettable memories.

Contact us

Feel free to contact us with any questions or concerns. You can use the form on our website or email us directly. We appreciate your interest and look forward to hearing from you.

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